We pay attention to the fine details that make our products unique. It is our goal to assist you in a quality hunt and make your successful outing—our success. One way that we accomplish this is to offer the best guarantee in the industry. It is simple. If you ever have a problem with any of our products, we will repair or replace it forever!!! We will do everything possible to fix it, and get you back out hunting.
Please use the “Contact Us” form below so we can call or email you a Return Authorization number.
- Make sure to wash and clean the item so we can work on it safely.
- Then send your product to our current address. (When you return the item to us please include a Return Authorization number, name, phone number, address, and stated problem.)
- We will fix it or replace it and send it back.
- It is that easy!
SOP has seen some pretty abused packs. Some packs are out right abused. I honestly do not know how you carry that much weight in one pack. Some of your stories are amazing and are a testament to the toughness of our packs. We do not produce the material that we us, but if a seam splits, zipper fails or a strap comes loose that we manufactured, we feel obligated to make it right. We have always taken our customers criticism very seriously and work to make a product that is worthy of your hunt.